Standards of Service

Standards of Service

Here are the standards of service you can expect from me that will contribute to the success of your transformation programme

Equality

I will always put people at the heart of the organisation and treat all clients equally at all levels of the organisation.  I believe every single person has something to offer and will seek to find out what that is.  I will respect each and every person equally

Ethics

I will always look smart and act professional, polite & courteous at all times.  I will show a high degree of emotional intelligence & actively listen before coming to conclusions.  I will always give honest appraisals of situations

Entrustment

I will always act as a trusted adviser
in confidence & with discretion.
I will deliver tough messages with the sensitivity it requires. I would never share an organisations intellectual property with another client or leave a contract without agreed notice

Effectiveness

I will always plan methodically, execute swiftly & achieve the project brief.  I will always call out blockers preventing progress.  I will never commit to an unrealistic plan for delivery

Efficiency

I will always aim to respond to messages & communication within 24 hours.  I aim to continually improve and be better tomorrow than I am today, always seeking a win / win situation

Empathy

I will empathise with people’s situations and aim to 'walk a mile in their shoes'. I would never ask people to do something I would not be prepared to do myself

Cavan also works to various codes of conduct that can be accessed here:

We really would love the opportunity to earn your trust

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